Shipping policy
Shipping Policy
At Dermaluna, Your Ritual Travels With Care
Our goal is to bring your ritual to you with the best shipping options, wherever you live. We treat every order like it's the only one, staying responsive from checkout to your doorstep.
PROCESSING TIME
- Once your order is confirmed, it takes 1-3 business days to prepare and dispatch, regardless of the shipping option you choose at checkout.
- We process orders Monday through Friday, excluding weekends and public holidays.
- Example: if you order on a Monday, your ritual will typically ship between Tuesday and Thursday.
- As soon as your order ships, you'll receive a confirmation email with your tracking link.
- Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.
Note: We are not responsible for delays caused by the shipping carrier.
WHERE WE SHIP
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
DELIVERY TIME
Estimated delivery times after your order has shipped:
- Expedited Shipping: 3-7 business days
- Standard Shipping: 5-10 business days
These are estimates only. Deliveries may arrive earlier or later depending on the carrier, customs and local conditions. If your order hasn't arrived within the expected timeframe, contact us with your order number and we'll gladly help.
WHAT DOES SHIPPING COST?
- Expedited Shipping (3-7 business days): Free
- Standard Shipping (5-10 business days): Free
CAN I TRACK MY ORDER?
Absolutely.
- Once your order ships, you'll receive a tracking link by email.
- If you haven't received it, please check your spam or promotions folder, or contact us at dermaluna.shop@gmail.com.
MY ORDER HASN'T ARRIVED WITHIN THE ESTIMATED TIME. WHAT NEXT?
1. Contact us at dermaluna.shop@gmail.com with your order number within 21 days of the estimated delivery date.
2. We'll work with the carrier to locate your parcel and keep you updated.
Please note: if we're contacted after 21 days, the carrier may no longer be able to trace your parcel.
I ENTERED THE WRONG ADDRESS OR WANT TO CANCEL MY ORDER. WHAT NEXT?
It happens to all of us.
- Contact us at dermaluna.shop@gmail.com within 24 hours of placing your order, and we'll do our best to update or cancel it before it ships.
- Once an order has shipped, we're unable to change the delivery address.
MY ORDER ARRIVED DAMAGED OR INCORRECT. WHAT NEXT?
We're here to help.
- Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us at dermaluna.shop@gmail.com as soon as possible, ideally with a photo of the item and packaging.
- We'll arrange a replacement or find the best solution for you, in line with our Refund Policy.
CUSTOMS, DUTIES AND TAXES
Orders shipped outside the United States may be subject to import duties or taxes charged by the destination country. These charges, if any, are the responsibility of the recipient.
QUESTIONS?
We're always happy to help with anything about your order. Write to us at dermaluna.shop@gmail.com.